My Lenovo X220 had the space bar get slightly intermittent after 4 years of hard use and travel. Naturally I had the maximum warranty coverage, but I didn’t want to have someone manhandling my computer.
Instead, a few minutes on the phone with their Atlanta, Georgia tech support center saw me getting a Next-Day Early Morning express shipped keyboard to my office, so I can change it myself. That is excellent. It probably cost Lenovo more to ship the keyboard than the keyboard itself costs them.
Although I build my desktops myself, when it comes to laptops I’ll still be looking to Lenovo.