Be sure your authentic Nest product is shrink-wrapped

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I made the mistakes of not looking at before leaving the store:

  1. Nest inner box seal
  2. Nest outer shrink wrap of whole box

As a result I had to make a round-trip to exchange an opened, dirty, instruction-manual missing Nest Thermostat 3rd gen. Thankfully the same Home Depot Customer Service representative was there for a quick exchange.

Nest Thermostat 3rd generation-package opened and dirty
Nest Thermostat 3rd gen. from Home Depot–opened and dirty from the store.



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